A redesigned home for Apple's Field Service Training - clearer pathways into courses, certifications, and recent activity.
WhyThe old shell made technicians hunt for what they needed every single time they signed in. I rebuilt the overview around one question: what's the next right thing for this person to do? That answer is what they see first.
A unified catalog with faceted search across products, regions, and certifications - designed for technicians who need answers fast.
WhyYears of new products had left the catalog full of overlapping categories. I cleaned the taxonomy down to what technicians actually search for, so it can keep absorbing new launches without collapsing under its own weight.
Lessons, labs, and assessments in one continuous flow - progress is always visible, never hidden behind nested menus.
WhyTraining happens in stolen minutes between repairs - nobody finishes a course in one sitting. I designed the flow to respect interruptions: pick up exactly where you stopped, keep your streak, get a small win for the progress you did make.
Certification assessments rebuilt for clarity - focused question states, transparent progress, and accessible review.
WhyCertification tests are stressful enough without a confusing UI making it worse. I kept the interactions boring on purpose - predictable navigation, no surprise buttons - so the only thing the technician has to think about is the question.
A concept for Ask ATLAS - an in-product AI assistant that answers technician questions in plain language and surfaces relevant courses, steps, and references from across the platform.
WhyNobody wants to dig through a course catalog with a customer waiting. I imagined Ask ATLAS as the version of the platform you can actually talk to mid-repair - ask a real question, get an answer grounded in the training content you'd otherwise have to go find.
An iOS exploration of ATLAS - bringing the full training experience to the phone for technicians who learn on the floor, between repairs, and on the move.
WhyMost learning happens away from a desk, so I refused to ship a shrunk-down web app. The phone got its own structure, its own gestures, and its own sense of what's important - because that's the only way it actually gets used.
A concept for ATLAS on Apple Watch - glanceable nudges, next-step reminders, and quick reference for technicians whose hands are usually full.
WhySometimes pulling out a phone is one motion too many. I explored what training looks like when it meets a technician on the wrist - small, glanceable nudges that keep them in the flow of the repair instead of breaking it.
A fully interactive design system and component library I built from scratch for ATLAS - tokens, patterns, and live components that took the platform from a patchwork of templates to one coherent system.
WhyI built this from scratch because the platform had no shared language - every team was reinventing the same patterns. I tuned it to be strict where it matters for brand and accessibility, and loose where it matters for speed, so people stop wrestling with the system and start building with it.
Behind the pixels
A look at the rough work along the way.
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